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10
Troubleshooting
In this chapter, we will look at ways to troubleshoot problems with our Koha
installation. If you are responsible for ensuring the availability of your Koha
installation, troubleshooting is a key skill that you will need to develop. You may
face problems during installation, during upgrades, or when users use the system
in new ways.
We will first look at the community tools and resources available to you for help:
Koha's Mailing lists
Koha's IRC chat
Koha's bug tracker
Koha's Git repository
We will also look at ways to troubleshoot and fix some common problems:
Apache2 web server is down
MySQL database server is down
Zebra search is not returning any results
Zebra index rebuild is not working
Parser problems
Over dues e-mails not working
Fines not working
Software bugs
Command -line programs- environment variables not exported
Problems with Internet Explorer
- Savitra Sirohi 1
- Amit Gupta 1
- Koha 3 Library Management 2
- Printing History: 3
- Acquisition Editor 4
- About the Authors 5
- About the Reviewers 6
- Configurations 9
- Advanced constraints 10
- Hidden fields and subfields 10
- Table of Contents 11
- Checking in 12
- Chapter 10: Troubleshooting 13
- Chapter 11: Updating Software 14
- Chapter 13: Advanced Topics 15
- What this book covers 16
- - Patrons 17
- What you need for this book 18
- Who this book is for 19
- Customer support 20
- Installing the Software Stack 22
- Installation tools 23
- Package manager 24
- Make utility 24
- CPAN shell 24
- CPAN modules 25
- Choosing a Linux distribution 25
- Server prerequisites 26
- Cloning Koha 26
- Checking out a branch 27
- Gcc Is the compiler package 28
- PDF :: Reuse :: Barcode 29
- Configuring the 30
- Chapter 1 32
- Next run the 33
- Create Koha's database: 34
- [ /home /koha /koha -dey] 35
- /home /koha /koha -dev 36
- RUN DATABASE_ TESTS 36
- Web Server 38
- Apache2 virtual hosts 39
- /etc folder 40
- Koha's virtual hosts 41
- Virtual host configuration 42
- Configuration plan 42
- Error Log 43
- IP address with two ports 44
- Two IP addresses 45
- Configuration prerequisites 46
- Configuring the listener 47
- Restarting Apache2 48
- /library.mylibrary 49
- Chapter 2 50
- Unable to connect to MySQL 51
- Problem plgo 52
- Installing Koha's Zebra 54
- Search Engine 54
- Linux shell 55
- Installing Zebra 56
- Installing Koha with Zebra 57
- Testing zebrasry 58
- The zebrasry command 58
- Let us try a restart: 59
- For stopping a process 60
- The modified statements in 60
- Rebuilding Zebra 61
- -b, -a, -r, -z, -y, and -x 62
- Using Koha without Zebra 63
- Authorrhes 64
- Executing the 65
- Crontab, and Other Server 66
- I Isername: 68
- Settings for MARC frameworks 69
- Other data 70
- Executing the web installer 71
- Conboi i 72
- Configuring the crontab 73
- Sending e -mail messages 74
- Calculating fines 74
- More crontab examples 75
- Auto -starting Zebra server 76
- Configuring the correct SAX 77
- On openSuSE, we use the 79
- Chapter 4 80
- Configuring the Cataloging 82
- ND_LIBRARY_SET (Seii 83
- Authority Control 84
- 110$a: Corporate name 85
- 139$a: Uniform title 85
- 600$a: Subject: Personal name 85
- 611$a: Subject: Meeting name 85
- UNIF_TITLE 86
- :'.1.CP!: str.aciL 86
- . Libraries and groups 87
- -Text Book i:dt 87
- Electronic material 89
- 260$a: Place of publication 89
- 260$b: Publisher 89
- Identifying mandatory fields 90
- 1XX: Author fields No 90
- 952$y: Item type 91
- 1XX: Author fields 92
- 952$y: Item Type 92
- Edit Deiet 93
- Configuring Authority Types 94
- Editing authorized values 95
- No image: 96
- Edit _le ":; 97
- New Item Type 98
- Editing MARC framework list 98
- Authority woes 99
- ¡Manuscript 99
- Editing fields and subfields 100
- Patrons and circulation 101
- = .........._..__ 102
- Chapter 5 104
- Configuring the Circulation 106
- New Category 107
- Creating patron categories 108
- No Enter lower age limit 108
- Item types 109
- REF Reference 110
- Identifying Item types 110
- Creating Item types 111
- 1 day(s) 112
- Library B 113
- Calendar and fine calculation 114
- Editing the calendar 115
- M::der°.ats patron tags 115
- Editing system preferences 116
- _ Delete 117
- Due and overdue notices 117
- Notice 2 118
- Editing notices 119
- Nino/Notice 119
- Notices > Modift notice 120
- Editing notice triggers 121
- Tiptoed martien Images 121
- Preparing to configure holds 122
- New Preference_ 123
- _ otherwise. a 123
- Chapter 6 124
- Configuring Other System 126
- Çpr:. :i: 127
- Online documentation 128
- 129
- C?e'.ot= 129
- Add fields 130
- ". This set of 131
- Creation of orders 132
- Local Use 133
- Track missing or late issues 134
- System preferences admin 135
- ..___. _ 135
- Default Additional 136
- Configuring static content 137
- Contents at 138
- Configuring tools for patrons 139
- On The cart feature allows 140
- "Browse 141
- OPAC Whether 142
- Configuring enhanced content 143
- Holdings (O ) Dos:liptions 144
- Comments 144
- Jackets from 145
- /'f3rber/ - is a 146
- Configuring styling and 147
- Chapter 7 148
- Copy the default 149
- Description 150
- Instructions 150
- XSLTResultsDisplay 151
- . Define the 152
- Edit Delete 152
- Edit Cuidto 152
- Web URL of a 153
- Cnech Can 154
- Additional 155
- Select B_email 156
- Admin This 157
- Default Instructions 158
- IndependantBranches Admin 159
- ON O OFF 160
- Turn "On" 161
- Installation 164
- 1 order by 165
- Initials: 166
- Cataloging 166
- .. let al 167
- General Stacks 168
- Searching for the record 169
- 'ace Hold 169
- 0131982321 169
- Checking out 170
- Cvt) 11.11 171
- Forgive overdue charges 171
- Acquisitions 172
- Library: 173
- Order Ordersuite 174
- Created by 175
- Catalog Details 175
- ISM: 0764552384 175
- Vendor Search 175
- Viewing budget utilization 176
- I ate orders 176
- Creating a subscription 176
- Add a new subscription 177
- Rower at 177
- ISSN Title 178
- I koh,admin (Log Cu) a 179
- Building a report 179
- Repos Dictionary 180
- Download 181
- .L-. -¡! 182
- Date ::'.:l 182
- Migrating Catalog Data 184
- Tab 1r'C 185
- Import tools 186
- MARCEdit 187
- -commit 100 188
- -m MARCXML 189
- Koha's GUI import tool 190
- Choosing an import tool 191
- 952$y: Koha's item Yes 192
- 952$z: Public note 192
- Business 193
- Setting up branch codes 194
- Setting up Item types 195
- Patron :saes and 'ala 195
- R srd'noes 195
- NO LIBRARY 195
- C L. hforynation Science 196
- Setting up shelving locations 197
- Authorized values 197
- Fortb T s ReFfs 198
- CVI-Shìtl-D 198
- 666a'. Opni25054vFLR 198
- =re3 ICrIF 198
- 131 5002376944! 199
- =o3 ICrIF 199
- SubflE1.. 199
- Adding a new subfield 200
- Merging subfields 200
- $1$o$4 $7$2$5$8 201
- Chapter 9 202
- -r5 293803313213153 203
- Using the bulkmarcimport.pl 203
- :aan' add lems 204
- Stags MARC Records For Import 205
- Managing records 206
- F` °: " - ^n'r 207
- Troubleshooting 210
- Where to get help 211
- Koha's bug tracker 212
- J Ls. a Ears. sett 213
- Chapter 10 214
- Unable to connect 214
- .. .....:: 215
- Starting service MySQL 216
- 00:00:00 grep zebra 217
- 2> &1 218
- Parser problems 219
- LJórary CataWg 220
- ] , as the case may be 220
- Overdues e -mail not working 221
- 12345678 222
- ' Suhn 224
- . pl program is setup in the 225
- Des<ri +fion 226
- Updating Software 232
- Branches 233
- Chapter 11 234
- Updating the software 235
- 3 .0 . x 236
- Makefile.PL program 237
- Completing Koha installation 238
- Upgrading the database 239
- Rebuilding Zebra indexes 240
- Restarting zebrasry 240
- Customizing Koha Software 242
- Skills needed 243
- Top level folders 243
- Template files 244
- Browsing Koha's database 245
- Cataloguing 246
- Circulation 246
- Administration 247
- Chapter 12 248
- /etc /koha -dev /etc / 249
- Creating a development branch 250
- '? ,I 252
- And finally, we edit the 253
- <! -- TMPL_ELSE --> 254
- Committing changes 255
- Create a patch using Git 256
- -- a/opac/opac-search.pl 257
- 'html'; 258
- Advanced Topics 260
- Understanding matching rules 262
- /etc /koha -dev /etc/ 263
- Using LDAP with Koha 264
- Configuring LDAP 265
- Microsoft Active Directory 266
- Multiple OPAC interfaces 267
- OPAC_CSS_OVERRIDE 268
- OPAC_SEARCH_LIMIT 268
- Installing new languages 269
- System preferences 270
- Testing the new language 271
- My Wehsite 272
- Next we add a 273
- Chapter 13 274
- -k parameter 46 276
- -s parameter 46 276
- -x parameter 46 276
- Koha mailing lists 196 278
- IP based virtual hosts 24 279
- Linux distribution 280
- OPACUserCSS 135 281
- XSLTDetailsDisplay 135 281
- XSLTResultsDisplay 136 281
- AdvancedSearchTypes 146 282
- SubscriptionHistory 121 282
- GoogleJackets 130 283
- OPACShelfBrowser 126 283
- PINSEISBN 132 283
- Zebra installation 284
- About Packt Publishing 285
- Writing for Packt 285
- Join Packt! 286
- Pamungkas 2010 287
- Chaganti 287
- 9789350232088 287
- AsteriskNOW, 212 Pages 287
- Emde Boas 288
- Murphy 2011 288
- Pretorius 289
- Holowaychuk 2010 375.00 289
- 2011 450.00 290
- Boateng 2010 300.00 291
- Gupta 2011 450.00 291
- Smith 2010 700.00 291
- Kent 2010 292
- Dudley 2011 292
- Development, 428 Pages 292
- Maheshwari 2010 292
- Golubchik 293
- Rao 2009 294
- 2006 275.00 295
- Author Year 296
- Barreiro 297
- .: . 298
- PO MP?! MI 298
- Management System 299
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